In an innovative move, Xiaomi has introduced the “King Kong” comprehensive warranty program for the new Redmi Note 14 Pro and Pro+ series in order to improve the service level after the sale of its products. By providing special benefits, this program has significantly improved the user experience and gives users more confidence in the durability and performance of their device.
According to Tekna Technology Media Mobile News Service, this comprehensive program will include five main benefits of one-year warranty against water damage, free screen replacement, one-year battery warranty, five-year battery warranty and device replacement in the first year. Unlike many standard warranties that do not cover liquid damage, King Kong’s warranty protects users against this type of damage. Also, if the screen breaks during the first year, Xiaomi will replace it for free. Covering the battery against physical damage and capacity reduction is one of the other benefits of this program. One of the unique features of this program is providing a five-year warranty for the battery. If the battery capacity drops below 80% or performance problems occur during this period, the battery will be replaced free of charge. In case of any hardware failure during the first year, the device will be completely replaced and there is no need for repair.
According to the published information, it may be necessary to pay an additional fee to benefit from King Kong’s warranty service. Also, the exact details of this program and its terms of use will be announced after the official release of the devices. King Kong warranty service is a step forward in the field of after-sales service for Xiaomi products. By providing comprehensive and long-term coverage, this program assures users that their device will remain in optimal condition. The Redmi Note 14 Pro and Pro+ series have emerged as one of the most attractive options in the smartphone market by offering King Kong warranty services. This program exceeds the expectations of users from a comprehensive warranty and is considered as a competitive advantage for Xiaomi.
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