Sam Altman: Some jobs will be “completely destroyed” with the arrival of artificial intelligence

Sam Altman, CEO of Openai, in a recent meeting with the US Federal Reserve Vice President Michel Boan, explicitly stated that some job groups will be “completely destroyed” in the near future with the development of artificial intelligence.

He specifically described customer support jobs as aimed at this transformation and said: “If you contact the support center now, there is no news from the audio menu, no call transmission; A factor of artificial intelligence does everything quickly and wrong. “

“When you call this system, you look like you are talking to an extremely smart and capable person; He does everything quickly and no longer needs to call. “

But while Altman talks about the capabilities of the new generation of smart assistants, critics have warned that these technologies are still facing many challenges; Including performance instability, unpredictable errors, and widespread customer dissatisfaction.

For example, the Swedish company KLARNA, who previously claimed an artificial intelligence assistant could replace five human resources, recently retreated from the approach and acknowledged: “From the brand point of view, it is a vital that the customer knows that a human being will always be available.”

Studies have also shown that most customers are reluctant to use artificial intelligence services in the field of support.

However, Altman continues to emphasize a future in which artificial intelligence plays a central role in interacting with customers, a future that has not yet fully realized, but companies such as OpenAI are moving towards commercial and technical motivations.