Microsoft unveils artificial intelligence agents for companies

Microsoft introduced new artificial intelligence agents in the field of sales: “Sales Agent“(Sales Agent) and”Chat agent»(Sales Chat Agent). These tools can increase productivity in the sales sector.

According to Microsoft, the new artificial intelligence agents will be integrated into Microsoft 365 Copilot. According to Microsoft, Sales Agent helps sell teams to make more transactions by examining the desired leads, setting up meetings and communicating with customers. It uses customer and CRM data and Microsoft 365 data in its work.

Microsoft’s new artificial intelligence agents

Microsoft has also introduced Sales Chat, similar to that of artificial intelligence chat interfaces, where the sales team can access all the information needed in meetings, emails, web and more. Microsoft says the tool should help teams less time to search and spend more time selling.

According to Microsoft, in these tools to access different information, users only have to give me a simple periphery such as “the trading list that we may fail.” Or, “When I go to the meeting with this customer tomorrow, what should I know before?” Use.

Both factors can be adjusted and taught according to the specific needs of each organization. These agents are added to Microsoft 365 Copilot and Copilot Chat and can be connected to Microsoft Dynamics 365 and Salesforce so that other users do not need to refer to their CRM platforms.

Microsoft has also introduced Microsoft AI Accelerator for Sales, an application that helps customers optimize the sales process. The program will be available from April 1, 2025.