“Danabat” was released; Smart, productive and Farsi-based chatbot for support centers

Part artificial intelligence research center announced the release of one of its achievements in the field of intelligent business chatbots. Artificial intelligence chatbot “Danabot” was released to the public on December 1st and became available to Farsi-speaking businesses with the aim of making the communication department of businesses more intelligent and optimizing the process of responding to customers.

With the development of digital markets and the non-presence of many daily activities, support centers and communication with customers have become doubly important. Today, customers expect to be in touch with the support department of the collections around the clock and receive answers to their questions instantly without having to spend a long time in the waiting line. Since achieving this goal by scaling the support team is too expensive, countless companies around the world have turned to using intelligent chatbots to satisfy customers and increase the productivity of their support team. Iranian businesses, however, were facing many challenges to make their support center smarter due to reasons such as problems in foreign currency payments, lack of support for the world-famous chatbots in Farsi, incompatibility with other internal services, etc.

Artificial intelligence-based Danabot chatbot, with the aim of removing these obstacles and providing the best performance in conversation with Farsi-speaking users, is now available to domestic businesses to respond to the numerous customers of these collections. Using advanced large linguistic models (LLMs) and the latest “generative artificial intelligence” (Generative AI) algorithms, Danabot simulates human performance and answers customers’ questions like a professional and experienced operator. In this way, support center experts can devote more time to specialized questions and completing more value-added tasks.

One of the strengths of popular chatbots is their ease of use for business owners and customer contact centers. By focusing on this feature, Danabot provides a user-friendly experience to customers and chatbot owners, so that in addition to easy access and use of the audience, panel administrators can also control zero to one hundred chatbot management processes without relying on specialized human resources. . In addition, the Danabot panel is equipped with an advanced “statistical analysis dashboard” which, by analyzing the collected data, provides valuable information such as the chatbot’s conversation history with the user, the topic of the questions, the level of customer satisfaction with the conversation, and the overall performance of the chatbot in the form of Provides real-time reports. These data are the managers’ treasure for improving the performance of the support team and, in general, improving customer satisfaction, which ultimately ends up increasing the group’s profitability.

The use of an “intelligent learning engine” distinguishes Danabot from other similar chatbots, and with this feature, it allows businesses to create custom chatbots. For example, a fintech company trains a fintech expert chatbot for its business by collecting frequently asked questions from customers and financial, technology and economic encyclopedias, which displays the same performance as professional and experienced operators. This chatbot answers users’ questions only within the framework defined by the organization and refrains from discussing sub-topics. This feature minimizes response errors and the chatbot, focusing on its specialized field, performs much better than general chatbots.

In a short period of time after its public release, Danabot smart chatbot has been able to attract the attention of many high-profile businesses such as insurance, banks and financial institutions, online stores, fintech activists and other large-scale groups and provide them with a variety of solutions to make the support center smarter. . To learn about Danabot and the updated and operational solutions of this smart chatbot for your business, get in touch with Danabot experts and get free advice.