Build your employees with Microsoft artificial intelligence

Microsoft is introducing its “Artificial Intelligence Workers” service, employees who can handle tasks such as customer inquiries and identifying sales leads.

Microsoft’s technology division is trying to show its investors that artificial intelligence can become a necessity; The American tech giant allows customers to create their own AI employees. In this regard, Microsoft has unveiled ten robots that can take on a wide range of roles, including supply chain management and customer service.

The first adopter of Copilot Studio, which will launch next month, is consulting firm McKinsey, which is creating an agent to process requests from its clients. Other early adopters include law firm Clifford Chance and retailer Pets at Home.

Microsoft offers AI employees who perform their tasks without human intervention as an example of AI’s ability to increase productivity; These AI employees can be benchmarks for the economic efficiency of AI.

“Satya Nadella”, the CEO of Microsoft, who introduced the artificial intelligence employees; It said the tool frees up human employees’ time for more valuable tasks and increases productivity.

“These tools are fundamentally changing outsourcing, increasing value and reducing waste,” he said. Nadella described Copilot Studio, which requires no coding expertise from its users, as a “no-code way to build employees.”

Microsoft is also developing an AI employee that can handle transactions on behalf of users; The company’s head of artificial intelligence, Mustafa Soleimani, said he has seen “stunning demos” from the AI ​​agent where the AI ​​agent makes purchases independently, but the service is still in development.

“I think AI is more of an empowerment tool than anything else,” Charles Lamanna, Microsoft’s corporate vice president, told The Guardian when asked about fears about AI’s impact on employment. The emergence of artificial intelligence tools such as Microsoft’s AI workers in the modern office environment is comparable to the arrival of personal computers decades ago.

“The personal computer wasn’t on every desk at first, but it ended up being on every desk because it gave every employee so much power and information,” he continued. According to Lamana, artificial intelligence will have the same evolution.

Microsoft’s AI employees can help tech companies generate returns for investors who strongly back the technology, said Andrew Rogowski, director of the People-Centred AI Institute at the University of Surrey.

“AI companies have spent a lot of money on investment and they need to generate some return,” Rogwiski said. “Auxiliaries will do it for them, although how much revenue they generate is a question.”