The panel on the use of artificial intelligence in Telecom was held with the presence of prominent managers of the country’s operators

In the second gathering of artificial intelligence activists and the fifth annual Facebook event, the specialized panel “Use of artificial intelligence in telecom” was held with the presence of Morteza Eliasi, a member of Nextra’s strategic committee, as the panel director and three prominent managers of the country’s major operators. In this panel, “Mehdi Moazzami Pirou”, the first mobile network and services manager, “Saleh Bani Asad”, the senior marketing manager of Rightel, and “Amir Sedaghat Nejad”, the general manager of Irancell Digital, discussed the applications of artificial intelligence in operators and the challenges facing it.

Applications of artificial intelligence in the country’s operators

Referring to the importance of the role of artificial intelligence in the communication and telecommunication industries, Eliasi introduced this panel as an opportunity to examine the challenges and achievements of this field. In his opening remarks, he said: “Today, artificial intelligence has become one of the most important pillars of transformation in the telecom industry, and considering the development of communication infrastructure, the use of artificial intelligence in providing services to customers, managing networks and optimizing services is vital.”

Mehdi Moazzami Pirou: From advanced processing to practical applications in the first mobile phone

The first speaker of this panel was Mehdi Moazzami Pirou, manager of First Mobile Network and Services. By explaining the importance of processing and data-oriented infrastructures in the development of artificial intelligence, he pointed to some important projects of the first companion. Moazzami Pirro said: “We have been investing in the processing infrastructure and the use of big data for many years. “Using artificial intelligence in network optimization, resource management and providing customer-based services is one of our priorities.”

He went on to discuss the challenges in the path of implementing artificial intelligence in the telecom industry and said: “The main challenge in using artificial intelligence in operators is access to vast data sources and their fast processing. We must be able to manage this data optimally and create a better user experience for our customers with the help of artificial intelligence.”

Saleh Bani Asad: Artificial Intelligence and Innovation in Rightel Marketing

Saleh Bani Asad, Chief Marketing Officer of Rightel, was the second speaker of the panel. Emphasizing the effects of artificial intelligence in the transformation of operators’ marketing, he pointed to the strategies used by Rightel in this field. Bani Asad said: “Artificial intelligence has helped us to better analyze the market and identify the needs of customers more accurately. We use the data collected from users to offer our services and products in a smarter and more targeted way.”

He also provided smart assistants and support based on artificial intelligence and added: “At Rytel, artificial intelligence is not only effective in data analysis and marketing, but also plays a significant role in customer service. We use artificial intelligence to support customers and provide instant services, to increase user satisfaction.”

Amir Sedaghat Nejad: Digital transformation and the role of Irancell in exploiting artificial intelligence

In the continuation of the panel, Amir Sedaghat Nejad, General Manager of Irancell Digital, examined the role of artificial intelligence in digital transformation and Irancell’s strategies.

Referring to Irancell’s extensive plans for the development of services based on artificial intelligence, he said: “In recent years, Irancell has made many investments in the field of artificial intelligence. We are trying to use this technology to provide innovative services to our customers, which will improve the quality of services in addition to increasing productivity.

Sedaghat Nejad also mentioned some of Irancell’s projects in the field of artificial intelligence and added: “We are developing intelligent systems that use artificial intelligence to analyze user behavior, network management and even predict future needs.” These projects help us to provide more services with higher accuracy and quality to our customers.”
At the end of this panel, Morteza Eliasi, summarizing the talks of the operators’ managers, pointed out the importance of coordination between the country’s operators in the use of artificial intelligence and said: “We all see that artificial intelligence has become a vital element in the telecom industry. “With cooperation and coordination between operators and investment in artificial intelligence infrastructure, we can see great developments in this industry in the near future.”

He further added: “This panel showed that all three major operators of the country are seriously active in the field of artificial intelligence and have extensive plans for the development and use of this technology. We hope that in the coming years, by using this technology, we will see an improvement in the level of service and a better experience for users.”