ChatGPT’s artificial intelligence can negatively affect employee performance

New research from the Boston Consulting Group (BCG) shows that employees who use AI tools like ChatGPT may perform worse than other personnel who don’t use such tools.

In its new study, the BCG Institute says that employees who use artificial intelligence, such as OpenAI’s ChatGPT, may make errors, and these errors lead to poorer performance than those who do not use these tools.

BCG warns about the use of artificial intelligence in the workplace

If you use ChatGPT as a shortcut at work, you should be a little more careful that it doesn’t lead you astray, according to the results of a new study by the Boston Consulting Group.

The Boston Consulting Group notes that the use of artificial intelligence in the workplace can harm people’s job performance. In the study, a group of researchers from BCG, Harvard, Wharton and MIT conducted an experiment to see how access to artificial intelligence affects the productivity and quality of work of employees.

To test this, researchers randomly divided 758 consultants at BCG into one of three groups: no access to AI, access to ChatGPT version GPT-4, and finally access to ChatGPT as well as training videos and work documentation.

Tasks were assigned to each group. The researchers observed significant differences in the work results of the three groups according to their access to ChatGPT. In some tasks and responsibilities, consultants using artificial intelligence were significantly more productive and achieved much higher quality results. However, in some tasks where it was necessary to go beyond the work boundaries and bring creativity into the work, artificial intelligence could not display the necessary creativity and provide a correct solution. In this situation and in some matters, the consultants had even received wrong solutions from artificial intelligence, which had taken them off the main path of work.