An Indian company replaced its chatbots with artificial intelligence

Sumit Shah, CEO of Indian company Dukaan, announced on Twitter that he has replaced 90% of the company’s support staff with an artificial intelligence chatbot. This angered internet users.

Shah claims that his difficult but necessary decision has dramatically increased Dukan’s response speed to users, but users on the Internet have accused him of ruining the lives of his employees. This happened while recently there have been many concerns about the possibility of human labor being replaced by artificial intelligence. According to Sumit Shah, the creation of an artificial intelligence chatbot has greatly helped the growth of his startup and users can also start their own business using this technology.

The popularity of productive artificial intelligence tools has grown significantly in recent times, and now many large organizations are using this technology to increase efficiency and reduce costs. However, many users believe that technology will replace them in offices and factories in the future, and for example, according to a March report by Goldman Sachs, artificial intelligence will soon destroy 300 million jobs. .

Source: BBC