From disruption to rumor of hacking; SNOWA & DOOO TV Crisis

Extensive disorder on SNOWA and DOOO Smart TVs; Is there technical problems or disconnection of foreign cooperation?

Hours ago, many Iranian users have been experiencing serious problems on SNOWA and Doo brand smart TVs. According to reports, the operating system of these TVs will no longer be loaded and devices are virtually unusable after displaying a message related to the system or framework update. What users have reported in cyberspace have reported that SNOWA and Doo’s smart TVs, especially those connected to the Internet, have been disabled, and there is no specific way to restore them to the initial or factor reset.

Some have even complained about stopping access to these brands. Messages from this kind have been seen by users:

• SNOWA TV will turn off and up after the update message.

• We called after -sales service, they said the problem was all over and under investigation.

• The warranty numbers are not responsive and no solution is provided at this time.

Rumors of cyber attack to software boycott were initially thought that the problem was due to malware or cyber attack; Especially given the coincidence of the performance in several brands and models. But over time, newer information has been released that shows that the story is commercial and infrastructure. Some informed sources have claimed that the Selection Group (SNOWA and Doo TV warranty manufacturer and warranty in Iran) has shortened its financial obligations to the Chinese software company for these TVs, which has led the Chinese company to block the software’s software access.

Efforts are said to have been made to transfer update servers into the country, but for reasons, such as the lack of cooperation by some of the responsible institutions, the plan has not been completed. The official reaction of the selection group in the aftermath of the disorder, the public relations group, issued a statement that the problem was technical and there is no concern about the hardware or software of the television. According to the announcement, the company’s technical team is resolving the problem and is expected to be resolved within the next four hours.

Conclusion

Although the detailed reason for the disorder has not yet been clearly stated by the companies involved, it seems that the issue is more related to commercial and infrastructure differences than technical or security. You have to see if SNOWA and Doo TVs will return to normal in the coming days.