Sony issued a statement on the annoying problem of Xperia ۱ VII

Sony has suspended the worldwide sales of the handset after increasing the number of users who reported random shutters or non -Boot Xperia VII. The company now believes that only a number of production series of the flagship faced such a problem. Although the Japanese technology giant has not yet determined the exact cause of the objection, its statement shows that the problem can be related to hardware; This means that affected phones may need to be repaired.

According to Sony, the annoying problem of the Xperia Van Mark Seven can appear as random shutdowns, accidental restart, or even full boot. In such cases, it may sometimes be a functional restart by pressing and holding the power button and increasing the sound for 5 seconds. However, this method acts only as a temporary solution. It is recommended that all users have a backup version of all their phone data as soon as possible.

Sony also recommends updating the Xperia 1 VII software to the latest version and regularly notify the System → Software Update. In any case, it is best to contact the company’s customer service center to get urgent support and help Sony assist in determining the problem. Unfortunately, it is still unclear how many Xperia -VII phones have been affected by this problem.