According to a rece Salesforce survey, 86 perce of IT leaders believe productive IT will be a critical compone of their organization. The study also found that AI technology has now become mainstream, with 78 perce of IT and business leaders aware of its ceral role in their companies.
While generative AI has only become widely used in the last six mohs, 86 perce of IT leaders believe it will play an importa role in their organization in the near future, according to the latest Salesforce State of IT survey.
Salesforce surveyed more than 4,000 IT leaders from the Americas, Asia-Pacific, and Europe and found that despite ethical concerns in areas such as accuracy, bias, security, and privacy, most IT leaders believe that generative AI can increase productivity, efficiency, and innovation in their organizations.
IT leaders also believe that their business couerparts now have a better understanding of how to use artificial ielligence (AI) in their business operations.
AI generator tools such as GitHub Copilot, Replit, and Amazon CodeWhisperer are able to write, execute, and detect errors in code in an efficie manner. Additionally, a new plugin called Code Ierpreter, when iegrated with ChatGPT, can execute code and manage data science.
Artificial ielligence is now mainstream
Artificial ielligence is becoming increasingly popular in the IT industry, with the technology being referred to as a “rising star” in the IT industry. As such, most IT leaders (78%) are aware of the poteial use of this technology in their organization, even if they have not yet implemeed it.
Companies are “most likely” to use AI in customer service as a first step to enhance their customer experience. According to a survey conducted by Salesforce, AI implemeation by customer service professionals will increase by 88% from 2020 to 2022.
Application developme
Users now wa better and faster digital experiences, which is driving the demand for apps. As a result, IT departmes are receiving more requests for application developme, both for iernal use and for use by external users.
“Companies can buy software from vendors or develop their own software by dedicating a number of employees to create and customize it,” the report states. “About two-thirds of respondes prefer to buy software from vendors, but also dedicate iernal staff to customize it.”
Half of organizations develop their own software in-house, and another 22% purchase and use pre-built software.
Low-code and no-code tools are widely used
As there is a growing demand for IT services, 77% of IT departmes are using low-code and no-code tools to increase their efficiency. These tools can speed up the software developme process and also delegate some IT tasks to non-IT employees.
Currely, 46 perce of IT leaders use hybrid initiatives to increase their departmes’ performance. This means that they use a combination of technology and personnel, which can be modified if needed depending on the goals of the organization and external factors such as new technologies or seasonal workload.
In the next 18 mohs, 43% of the groups discussed plan to use a hybrid strategy.
