Ecoprime is a voice artificial ielligence startup that is trying to change the definition of call ceers; From a costly answering machine to a live source of data analytics and business insights. In a conversation with us, Iman Heshmat, the founder of this startup, tells us about the way Ecoprime was formed, the technical and infrastructure challenges, and the prospect of building a “call ceer powered by artificial ielligence”.
Ecoprime’s two main arms; Voice age and call analysis
Ecoprime product is based on two main axes. The first arm is iellige voice ages that ieract with customers live and in real time. The second arm is the call analysis and classification platform; A system that processes thousands of hours of call ceer conversations and extracts key performance indicators (KPIs), operator behavior, and business insights.
According to the founder of Ecoprime, the ultimate goal of this platform is to convert raw audio data io decision-able information for managers; An approach that in the global market examples such as Observe.AI, CallMiner and Twilio They follow it.
From childhood ierest in robots to the birth of Ecoprime
Iman Heshmat considers the formation of Ecoprime as a personal path. He says that since he was a child, he has lived with the robots he saw in movies and animations like Star Wars, Transformers and WALL·E, and has always been fascinated by their “understanding, ielligence and rapid ieraction.”
The main spark of Ecoprime was struck on the first of April this year; Simultaneously with the iroduction of new audio models that had an acceptable performance on the Persian language. From the beginning of summer, the work on the product started and gradually the team was formed; Amir Hossein, Heshmat’s childhood friend, joined the technical team and Siavash took responsibility for the brand ideity and brand voice. The first real implemeation of the product was done in cooperation with a charity organization.
competitive advaage; Low latency, localization and compatibility with existing infrastructure
Ecoprime is currely focused on large businesses, but its vision is beyond: building voice ages that any business can set up with just a few clicks.
According to Heshmat, there are three key advaages of Ecoprime compared to foreign competitors:
very low latency due to the deployme of servers near the coury’s telecommunication infrastructure; A vital factor for live phone calls.
Full focus on the Iranian market and the region and optimizing models based on the real needs of customers.
No need to redefine processes; Ages are implemeed on the same existing infrastructure as organizations.
Diginext’s role in startup credibility and maturity
According to the founder of Ecoprime, attracting capital is not just financing. Attendance at Diginext It has helped this startup to gain credibility and a valuable communication network in addition to financial resources. Bootcamps, eves and communication with big players in the ecosystem, according to him, have played an importa role in establishing Ecoprime’s position.
challenges; From infrastructural limitations to dangerous dependency
From a technical poi of view, Heshmat believes that text-to-speech and text-to-text models have paved the way to some exte, although the developme of Persian models still requires serious investme.
But the biggest obstacle to growth is filtering and sanctions; Dependence on unsustainable methods to access today’s technologies is a serious risk for a startup that was to provide a sustainable service at the regional level.
perspective; Call ceer powered by artificial ielligence
Ecoprime was to become a complete AI-powered Coact Ceer; A system that covers infrastructure layers such as SIP and VoIP networks to the highest layers of generative artificial ielligence.
In this direction, the developme of companion iellige ages similar to copilots is also on the agenda; Ages that not only talk to the customer, but also analyze all voice ieractions and show managers where opportunities are wasted and what exactly the customer was.
In the end, Heshmat emphasized: “Our goal is that every business, from a small startup to a large organization, can have a fully iellige and autonomous coact ceer without getting involved in technical complications; A ceer that serves business growth 24 hours a day.”
