Car executives are seeking to upgrade their after -sales service standards in Iran by holding the fourth technical skill competition.
As one of the pioneers of the automotive industry in the coury, the company is holding the fourth national competition for the developme of human capital, promoting the quality of after -sales service and motivating its technical forces.
The technical skill coest, which is professional and modeling the technical competition worldwide, is designed in two main stages of theory (online and presence) and the practical (specialized troubleshooting) stage. The final of the technical skill coest will be held in the form of a practical test on Friday, September 7th. At this stage, participas will be troubleshooting and implemeing technical operations at eight specialized workstations and during the defined processes.
Improving after -sales service from the path of training and competition
Holding this competition is an importa step towards enhancing technical technical skills, increasing customer satisfaction and stabilizing the position of car managers as one of the pioneers of professional after -sales service in Iran. Another main focus of the after -sales service strategy is to improve the quality of service and provide sustainable main spare parts. The company has always tried to preve poteial problems for customers by using up -to -date equipme, coinuous training of specialist forces, and accurate planning to supply parts, and to provide them with a reliable and safe experience.
Targeting car managers to improve the quality of after -sales service
Car managers constaly improve the quality of their services and technical standards by regular implemeing evaluation tests and promoting the knowledge and skills of after -sales service technicians. This evaluation process not only keeps the technical skills up -to -date, but also provides the services provided throughout the coury with the same quality and in accordance with iernational standards.
Car executives, with more than 260 active agencies in 31 provinces and 89 cities, now have one of the largest after -sales service networks in the coury for three MVM, Phoenix and Extreme brands. This geographical range has made customers access to the main spare parts and parts in the shortest time and with ease of time, which is an importa competitive advaage.
According to the plan, by the end of 2025, the number of active agencies will be equipped with more than 300 service ceers. This purposeful developme, in addition to increasing the capacity of service, will create more balanced coverage throughout the coury and significaly improve the car’s ownership experience for customers.
A step towards organizational excellence and customer satisfaction
Car managers ‘technical skills competitions simulate the actual challenges of dealerships, the technicians’ skills are close to the workplace so that those with greater knowledge and ability can provide higher standard services; The eve, part of the company’s commitme to coinuously promote after -sales service and the creation of a privileged customer experience, is a symbol of the coinuous efforts of car managers to consolidate its position in the Iranian car industry.
(tagstotranslate) after -sales service
