While Sam Altman has been concerned about the destruction of some jobs by AI, some companies are questioning his claim.
Sam Altman, CEO of Openai, in a rece meeting with the US Federal Reserve Vice Preside Michel Boan, explicitly stated that some job groups will be “completely destroyed” in the near future with the developme of artificial ielligence.
He specifically described customer support jobs as aimed at this transformation and said: “If you coact the support ceer now, there is no news from the audio menu, no call transmission; A factor of artificial ielligence does everything quickly and wrong. “
“When you call this system, you look like you are talking to an extremely smart and capable person; He does everything quickly and no longer needs to call. “
But while Altman talks about the capabilities of the new generation of smart assistas, critics have warned that these technologies are still facing many challenges; Including performance instability, unpredictable errors, and widespread customer dissatisfaction.
For example, the Swedish company KLARNA, who previously claimed an artificial ielligence assista could replace five human resources, recely retreated from the approach and acknowledged: “From the brand poi of view, it is a vital that the customer knows that a human being will always be available.”
Studies have also shown that most customers are relucta to use artificial ielligence services in the field of support.
However, Altman coinues to emphasize a future in which artificial ielligence plays a ceral role in ieracting with customers, a future that has not yet fully realized, but companies such as OpenAI are moving towards commercial and technical motivations.
