Telecommunications, one of the largest operators in the world’s coact ceers, apparely to understand the acce of the represeatives Hindi Self that to English They talk, from Artificial Ielligence Use. The new technology of the French company, which is claimed to increase the clarity of conversations and improve customer ieractions, operates in a mome’s conversation.
According to Bloomberg, this new feature called Acce Translation has been developed by a startup based in Palo Alto Sanas and used in Indian coact ceers. Telecom, which provides services to large companies such as Apple, Betting (Mother’s Company) and Samsung, has so far invested $ 13 million in Sanas and has the exclusive sale of the technology.
Thomas Mackenbrock, Executive Vice Preside of Telecommunications, explains in an ierview with Bloomberg:
“Sometimes it is difficult to hear and understand the conversations of an Indian represeative.”
He goes on to say that the technology without delay thwarts the Indian acce and makes a better connection between customers and delegates. According to him, the change, in addition to increasing customer satisfaction, reduces the duration of conversations and creates a win-win position for both parties.
Concerns about Indian acce modification technology
Sanas startup, which manufactures this technology, is one of the pioneers of artificial ielligence in the field of audio ieractions. In addition to adjusting the acce, the software also filters disturbing background noises such as the sound of the office or police siren. Although this technology can increase the efficiency of coact ceers, concerns about its impact on Cultural ideity And The originality of human communication There.
Critics believe that the neutralization of the dialect can eliminate the native personality and ideity of customer service represeatives and gradually influence the coact ceers of couries such as the Philippines (known as having a skilled English -speaking workforce). However, Sanas claims that the purpose of the technology is to reduce acce -based discrimination.
Currely, the company’s software supports Indian and Filipino dialects and will be developed in the future for other areas such as Latin America.
The telephotour has not stated exactly which of its customers is using the technology. However, this is part of the company’s big strategy to expand artificial ielligence applications.
According to a rece financial report, telephony plans to invest $ 104 million in artificial ielligence cooperation by the end of this year.
