Part artificial ielligence research ceer announced the release of one of its achievemes in the field of iellige business chatbots. Artificial ielligence chatbot “Danabot” was released to the public on December 1st and became available to Farsi-speaking businesses with the aim of making the communication departme of businesses more iellige and optimizing the process of responding to customers.
With the developme of digital markets and the non-presence of many daily activities, support ceers and communication with customers have become doubly importa. Today, customers expect to be in touch with the support departme of the collections around the clock and receive answers to their questions instaly without having to spend a long time in the waiting line. Since achieving this goal by scaling the support team is too expensive, couless companies around the world have turned to using iellige chatbots to satisfy customers and increase the productivity of their support team. Iranian businesses, however, were facing many challenges to make their support ceer smarter due to reasons such as problems in foreign currency paymes, lack of support for the world-famous chatbots in Farsi, incompatibility with other iernal services, etc.
Artificial ielligence-based Danabot chatbot, with the aim of removing these obstacles and providing the best performance in conversation with Farsi-speaking users, is now available to domestic businesses to respond to the numerous customers of these collections. Using advanced large linguistic models (LLMs) and the latest “generative artificial ielligence” (Generative AI) algorithms, Danabot simulates human performance and answers customers’ questions like a professional and experienced operator. In this way, support ceer experts can devote more time to specialized questions and completing more value-added tasks.
One of the strengths of popular chatbots is their ease of use for business owners and customer coact ceers. By focusing on this feature, Danabot provides a user-friendly experience to customers and chatbot owners, so that in addition to easy access and use of the audience, panel administrators can also corol zero to one hundred chatbot manageme processes without relying on specialized human resources. . In addition, the Danabot panel is equipped with an advanced “statistical analysis dashboard” which, by analyzing the collected data, provides valuable information such as the chatbot’s conversation history with the user, the topic of the questions, the level of customer satisfaction with the conversation, and the overall performance of the chatbot in the form of Provides real-time reports. These data are the managers’ treasure for improving the performance of the support team and, in general, improving customer satisfaction, which ultimately ends up increasing the group’s profitability.
The use of an “iellige learning engine” distinguishes Danabot from other similar chatbots, and with this feature, it allows businesses to create custom chatbots. For example, a fiech company trains a fiech expert chatbot for its business by collecting frequely asked questions from customers and financial, technology and economic encyclopedias, which displays the same performance as professional and experienced operators. This chatbot answers users’ questions only within the framework defined by the organization and refrains from discussing sub-topics. This feature minimizes response errors and the chatbot, focusing on its specialized field, performs much better than general chatbots.
In a short period of time after its public release, Danabot smart chatbot has been able to attract the atteion of many high-profile businesses such as insurance, banks and financial institutions, online stores, fiech activists and other large-scale groups and provide them with a variety of solutions to make the support ceer smarter. . To learn about Danabot and the updated and operational solutions of this smart chatbot for your business, get in touch with Danabot experts and get free advice.
