Technology leaders and experts are constaly talking about their predictions for the future of artificial ielligence. Mark Zuckerberg, the CEO of Meta, recely said that there are probably more AI ages in the world than humans. Also, Google has a lot of focus on these ages and its senior developers have meioned that assistas and AI ages can make a big difference.
Ery of ages
Kyndryl is one of the technology companies that is active in the field of artificial ielligence. The company was spun off from IBM in 2021 and is now the world’s largest provider of IT infrastructure services. Kindril provides services in various areas including cloud services, security, network, business and various applications and has invested significaly in artificial ielligence.
Sreekrishnan Venkateswaran, Chief Technology Officer of Kindril India, said in an exclusive ierview: “We have many customers and these customers operate in all industries. “They are looking for ways to apply and exploit AI in their environmes.” He also poied out that most companies use productive artificial ielligence in the field of production. In fact, their use of generative artificial ielligence is not limited to the stage of prototyping and design.
Venkateswaran talked about the future of artificial ielligence applications and emphasized that ageic AI will bring about significa changes in the way things work.
“We use AI ages when we need differe ways to solve a problem,” Venkateswaran said. For example, when we talk to a customer, the artificial ielligence system refers the questions to the appropriate departme to give the best answer. One departme may take information from iernal data and another departme may access online information from external sources. This will help us answer questions faster and better.”
Venkateswaran explained that their collaborative workflow, where multiple ages answer differe aspects of a problem based on a query, is a prime example of age AI. He emphasized that they use these patterns of AI ages effectively to solve various practical challenges that their customers face.
Age artificial ielligence, the future of technology
Venkateswaran defines age AI as a concept that combines language models, custom code, data, and APIs to create iellige workflows to solve business problems. He emphasized the importance of this developme and noted that AI and data are particularly valuable in India, due to the abundance of data and skilled AI professionals. “We believe that this area is growing and is an importa aspect for us,” he said.
Artificial ielligence represes a shift towards more autonomous decision-making systems. In this coext, an “age” means a piece of code that can perceive its environme through sight, sound, or text and make decisions based on inputs.
This feature can be from simple tasks such as generating creative code and sharing it through WhatsApp, to complex functions; such as supply chain manageme or improving customer ieraction systems.
“An age takes initiative and automatically makes decisions to solve problems,” Venkateswaran said.
Venkateswaran, with more than 28 years of experience working in technology and 25 years at IBM (before moving to Kyndryl), emphasizes the importance of broad technical skills and hands-on programming, and cautions against over-specialization. “Leadership is importa, but you also need to have C-level skills,” he says. In fact, this issue indicates the need for both leadership and technical expertise.
He also teaches at BITS Pilani University and emphasizes that basic skills like math and algorithms are still very importa despite the changes in the industry.
“Neural networks needed large sets of data to learn and perform complex tasks,” Venkateswaran said of advances in AI systems. However, with basic models such as GPT that are pre-trained, this need is significaly reduced.” He also said: “Learning from small data can no longer be relied upon as a human advaage.”
Detailed artificial ielligence support
The CTO talks about the applications of Kinderil in various fields, how artificial ielligence has helped improve customer ieraction in industries such as retail and transportation. He believes that artificial ielligence will help to create more accurate approaches in this field.
“Customer engageme is more than a simple Q&A with a chatbot,” he says. In fact, he believes that to reproduce or enhance real-world ieractions, AI must be able to “understand the seimes of the text or the allusions” and respond appropriately to the recognized language.
Kindril has also found useful applications in the fields of education, healthcare and finance. “All clies wa us to find ways to use this new technology to detect fraud, anomalies and suspicious transactions,” says Venkateswaran.
He also explains that post-Covid, the use of generative AI in the education industry has skyrocketed. AI now helps evaluate descriptive answers in exams and create custom questions. In healthcare, AI improves communication between paties and providers by ierpreting symptoms better than traditional keyword searches.
“Any project that involves AI and data is usually a modern project,” he says. If generative artificial ielligence is also used, this project will be even more advanced; “So, there really isn’t much difference between an AI program and a modern one.”
Kindril works with big companies like Google Cloud to responsibly develop AI solutions and help customers adopt this technology faster. “We have specific partnerships with each of these companies, all of which are tailored to our needs, and then we think about what we can offer to customers,” Vengteswaran said.
