New research from the Boston Consulting Group (BCG) shows that employees who use AI tools like ChatGPT may perform worse than other personnel who don’t use such tools.
In its new study, the BCG Institute says that employees who use artificial ielligence, such as OpenAI’s ChatGPT, may make errors, and these errors lead to poorer performance than those who do not use these tools.
BCG warns about the use of artificial ielligence in the workplace
If you use ChatGPT as a shortcut at work, you should be a little more careful that it doesn’t lead you astray, according to the results of a new study by the Boston Consulting Group.
The Boston Consulting Group notes that the use of artificial ielligence in the workplace can harm people’s job performance. In the study, a group of researchers from BCG, Harvard, Wharton and MIT conducted an experime to see how access to artificial ielligence affects the productivity and quality of work of employees.
To test this, researchers randomly divided 758 consultas at BCG io one of three groups: no access to AI, access to ChatGPT version GPT-4, and finally access to ChatGPT as well as training videos and work documeation.
Tasks were assigned to each group. The researchers observed significa differences in the work results of the three groups according to their access to ChatGPT. In some tasks and responsibilities, consultas using artificial ielligence were significaly more productive and achieved much higher quality results. However, in some tasks where it was necessary to go beyond the work boundaries and bring creativity io the work, artificial ielligence could not display the necessary creativity and provide a correct solution. In this situation and in some matters, the consultas had even received wrong solutions from artificial ielligence, which had taken them off the main path of work.
