Imagine you are planning to travel by air and suddenly you receive a text message from the ticket purchasing system informing you that your flight has been canceled! This can be very unpleasant and disrupt all your plans; However, knowing your rights and how to pursue the matter will help you face less trouble. Continue with this article to learn more about the possible causes of flight cancellation, passenger rights in case of cancellation, follow-up procedures, etc.
The reason for the flight cancellation
Cancellation of the plane ticket can be done both by the passenger and by the airline company. Airlines may cancel flights due to technical defects, security problems, unfavorable weather conditions, etc. On the other hand, passengers sometimes decide to cancel their flight due to changes in travel plans or unforeseen problems. Other common reasons for cancellation from the passenger side are:
- Error in information: If the name, national number or date of birth entered does not match valid identification documents, the ticket will be canceled.
- Validity of documents: For foreign trips, the passport must be valid for at least 6 months.
- Delay in arriving at the airport: Arriving late and not being at the gate on time can lead to missing the flight.
- Failure to bring identification documents: Without a national card or passport, it is not possible to board the plane.
Photographer: unknown / www.nix-wie-weg.de
Passenger’s rights at the time of flight cancellation
If the airline cancels the flight, the passenger has rights that include a full refund, finding another flight, and sometimes compensation.
If the cancellation of the flight is notified to the passenger less than seven days before the trip and this causes damages such as cancellation of hotel reservations or loss of travel plans, the airline may have to pay additional damages. The amount and type of these damages are different depending on the laws of the airline and the country in which it operates; But international aviation laws usually support the rights of passengers.
When an airline cancels your flight, the first step is to contact the relevant travel agency and provide ticket information to their support. With this, you register your request. The refund of the ticket amount is done after the airline returns the money to the agency. Usually this process happens quickly; But sometimes it may take a while.
Photographer: Alessandra Amodio / Travel + Leisure
Conditions of cancellation of domestic and foreign plane tickets
There are differences between domestic and foreign airline ticket cancellation rules, and knowing these conditions is essential to protect your rights.
- Before finalizing the purchase, be sure to read the conditions and cancellation rules of the desired airline.
- If you need more help, you can get help from the support of the ticket sales site.
Domestic plane ticket cancellation penalty
The flight cancellation penalty is different for different airlines, which we mention below.
Domestic airline | 3 to one day before the flight | 3 hours before the flight | 30 minutes before the flight |
|---|---|---|---|
the sky | 30 to 50 percent | 50 to 70 percent | 50 to 70 percent |
Mahan | 10 to 20 percent | 30 to 50 percent | 50 to 70 percent |
Caspian | 30 to 50 percent | 50 to 80 percent | 50 to 80 percent |
Have you experienced flight cancellation? Have you experienced this while traveling to which destination? Be sure to tell the users where you are from your point of view.
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