Passengers’ rights in flight delay (flight delay rules)

For all of us to be delayed on air trips; Delays that may take hours and impair our travel plan. But as a traveler how much do you know with your salaries about flight delays? Do you know what the airline is obliged to do? In this post from Tourism Magazine Fly We intend to introduce you to our rights delay, so stay with us.

Key definitions | Flight delay, console, and cancellation of tickets

Phrases such as flight delays, consoles, or ticket cancellation are the ones that you will find during the air trip. Based on various factors may be after reservation Plane ticketsFace each of these. We will talk more about each of these definitions.

What is the delay in flight?

Delay is said to be done later than the due time due to various factors such as atmospheric conditions, technical problems or other unpredictable reasons. In such circumstances, airlines are required to inform passengers and provide services such as meals or residence (depending on the duration of the delay). Long -term delays may lead to full compensation for the passenger and even provide alternative tickets or acceptance of the next flight.

When does the flight delay start?

The flight delay begins when the aircraft moves later than the scheduled hour of moving (the announcement of the ticket or reservation system). In other words, the delay will begin when the plane is out of the time set for the flight.

According to international regulations, airlines are required to inform travelers about delays. For domestic flights, delayed delay of less than 5 hours usually does not have much effect, but for delays of more than 2 hours, travelers may have the right to receive services such as meals, drinks or even stay in the hotel. In international flights, the rules of compensation for passengers are more and more accurate, and depending on the duration of the delay, passengers may request compensation.

What does a ticket console mean?

A ticket console means cancellation by passenger or airline. When the passenger is unable to fly for some reason, he can cancel his ticket. In case of flight console by airlines, the traveler can usually repay his ticket or receive a new ticket with a different date. If the flight is canceled by the passenger, it is usually in accordance with the laws of the airline, the repayment or the amount of it or the amount of it, and the fee may be paid for as a fine.

Definition of ticket cancellation What is it?

Calmation means cancellation or discredit flight, which may occur for a variety of reasons, including technical problems in the booking system, mistakes in issuing tickets, or unexpected changes in flight planning. If the ticket is revoked by the airline, passengers are usually entitled to replace or receive their tickets with a new ticket. In this situation, compensation laws will vary depending on the policies of the airline and the specific conditions of each flight.

What is the difference between flight and ticket cancellation?

The difference between the flight and the cancellation of the ticket depends on the type of action and the party responsible for the cancellation or change of the flight status. The flight console is used when the airlines themselves decide to cancel the flight. The reasons for this console may include adverse weather conditions, technical problems, or other emergency conditions. In this case, the airline is obliged to notify passengers and may transfer them to subsequent flights or repay the ticket fee completely or partially. In many cases, airlines should provide services such as meals, stay, or transfer to another airport.

Revocation usually refers to the cancellation of the ticket by the passenger. When the passenger fails to take part in the flight or decides to cancel his ticket, he must cancel his ticket. Depending on the rules of the airline, the passenger may be able to receive a complete or partial repayment or pay a fee to change the flight date. In some cases, the passenger has to pay a penalty for the cancellation of the ticket, depending on the airline’s policies.

Airlines Laws and Regulations in Iran

Usually, the laws and regulations of air passenger rights in Iran are determined by the by -laws of passenger rights on domestic and international flights formulated and communicated by the Civil Aviation Authority. This Code is necessary for all domestic airlines to ensure the material and spiritual rights and respect for passengers in the air travel process. The most important cases of this Code are as follows:

Days of flight

Important points about delay:

• If the delay is due to weather conditions or security issues, airlines are exempt from damages. But they are required to do so.
• If the airline can reach the destination with other airlines the same day, the delay will be exempt.
• Reflective delays (delays connected to the next flight) will not be subject to delayed damage only for the first connected flight for up to 5 minutes (or 2 minutes in some cases).

Flight revocation

Tip: If the flight is revoked due to weather or security conditions, the payment of damages is eliminated.

Overbooking (overbooking)

If, despite having an approved ticket, the airline refuses to accept passenger admission due to commercial, technical or operational restrictions:

• The company is obliged to find volunteers to withdraw the flight in exchange for the benefits agreed by the parties.
• The minimum benefits include refund and the provision of a similar free ticket in terms of route and flight class.

Jump out of flight (no-show)

• If the traveler stays out of the flight for a personal reason (and not because of the delay or cancellation of the flight), the rules of refunding a plane ticket are usually associated with a fine.
• In the case of charter tickets, the ticket is often completely fuel and is irreversible.
• For systematic tickets, if you contact the airline or agency and timely information, part of the amount (after the fine) may be refunded.

Carrying

• The amount permitted for domestic flights is usually 5 kg for the normal class and 2 kg for the business class.
• This is higher for international flights (for example, 5kg for normal class and 2 kg for business class in some airlines).
• The permissible load of the baby is usually 5 kg.
• A wheelchair used by a power -free traveler is unacceptable without additional cost.
• In the case of overload, the cost per kilogram of overload is received.
• Carrying certain items such as cash, gold, jewelry, important documents, expensive electronics are prohibited at delivery (luggage) and are responsible for the passenger. These items must be carried in a handbag with the passenger.
• Fluids in the aircraft cabin have a volume limit (usually up to 2 ml per container and a total of 2 liters).

Civil Aviation Authority and its role in supporting passengers

The Civil Aviation Authority (CAO), as the sovereignty and regulator of the aviation industry in Iran, plays a vital and central role in protecting passenger rights. The organization has provided a legal framework to ensure passengers’ material and spiritual rights against airlines by formulating and notifying the Code of Passenger Rights on International and International Flights.

Its tasks are extensively, from monitoring flight safety and standardization of services to investigating passenger complaints and the requirement of companies to compensate for delays, revocation of flight or traveling (orbooking). In fact, the Civil Aviation Authority, as the legal lawyer of the passengers, guarantees that there is an official reference to pursue and pursue their rights in the event of any violations or ignorance of passenger rights, and that airlines are required to respond to and compensate for damages.

What is the Passenger Rights Code?

The Passenger Rights Regulations in the Aviation Industry are a set of laws and regulations aimed at protecting the rights and interests of passengers against airlines. This by -law guarantees the minimum service standards that airlines must provide in the face of specific conditions such as delay in flight, flight cancellation, overbooking, as well as passenger cargo issues (lack, injury or delay in delivery).

In Iran, the passenger rights bylaws have been prepared and notified by the Civil Aviation Authority on domestic and international flights. The Code assigns domestic airlines to provide passengers (such as reception, accommodation, phone call) to passengers and how much damage to passenger rights if necessary.

Flight Delay Compensation Terms and how to receive

Delayed flight compensation is one of the most important travelers’ rights paid in the “Code of Passenger Rights” by the Iranian Civil Aviation Authority. Financial compensation (percent of ticket rates) in Iran is applied only if the flight delay is more than 4 hours and this delay is not due to factors outside the airline (Force Major).

In the event of a delay of more than 2 hours (and the lack of force of major), the airline is required to pay a 2 % ticket rate to the passenger. (Note that the “base rate” may not include ticket taxes and taxes and only include the seats and the main flight services section.

How to get compensation

You need to follow steps to receive delay in flight delay, which, according to the Passenger Rights Code, apply for more than 4 hours (if it is not due to the major forces). First, it is necessary to maintain all flight related documents including aircraft ticket (print or electronic), flight card and any delay evidence such as photos of airport bulletin boards or airlines.

Also, if you have to spend extra costs due to delays, keep their receipts, although these are not directly part of the cash ticket. How to get the flight console damage It is in the way that you need to collect the documents. After collecting the documents, the next step is to communicate with the airline; Talk to airline representatives at the same airport and contact the customer service or passenger rights department as soon as possible (usually up to 6 months). It is advisable to submit your application in writing (email or formal letter) to be documented and Flight informationExpress the amount of delay and demand.

Finally, if the airline was not responsive to your request or did not provide a suitable solution, you can follow up through the Civil Aviation Airlines Traveler Complaints System. This system is the main legal authority for travelers’ rights, which can complete the complaint form by visiting the organization’s website (cao.ir) and entering the “Electronic Services” or “Passenger Rights System” and attaching all the documentation to your rights legally.

Passenger’s rights in case of flight console

Flight cancellation has a variety of reasons if The console reasons for flights Do not return to the traveler, and can receive damage. Some of the passenger’s rights are as follows:

• Airlines must notify the console immediately.
• The airline should replace another airline as soon as possible at no additional cost.
• If needed to refund, The right to complete refund (a console up to 7 days ago) is a penalty ticket.
• If the flight is canceled from 2 days to 2 hours before the due time, the ticket fee must be fully refunded and a similar free ticket is given to the passenger.
• If the flight is canceled 2 hours or less before the due time, the ticket cost must be fully refunded and a similar free ticket and 2 ticket rates paid to the passenger as cash.

Checking the flight status before moving, why is it important?

The most important reason to check Flight statusBeing informed of any possible delay or consulate. These things can completely disrupt your plans. With previous information, you can adjust your time to the airport, avoid wasting time at the airport, and even manage alternative programs (such as flight change or travel cancellation).

Sometimes, even without a general delay, your flight gate or terminal may change. By checking the flight status, you will be sure to refer to the correct terminal and gate. Knowing the exact status of the flight will help you optimize your time at the airport. If the flight is delayed, you can move a little later and if it is timely, prevent the stress of the last moments by careful planning to pass the security and delivery process.

In the event of a delay or console, airlines are required to provide services such as reception or accommodation. Early information allows you to be aware of these rights and claim them if needed. Also, if the flight is canceled due to unfavorable weather conditions, you can consider planning or train travel.

Travel insurance and flight delays cover

Travel insurance is one of the most important tools to reduce concerns and compensate for possible damage during the trip. This insurance offers a wide range of coatings, one of which is flight delay cover. This coating helps you offset the extra costs such as staying in the hotel, buying food and drinks, or even buying essentials and essentials that you have been delayed by delay and lack of access to your flight.

The terms and conditions of the flight delay vary depending on the type of insurance policy and the insurer; Some insurance policies are activated after a few hours of delay (1 or 2 hours) and pay a certain amount per hour, while others consider a specified ceiling for the total covered costs. So, before purchasing Travel InsuranceCareful study of the details of the flight delay cover is necessary to ensure it complies with your needs.

Charter flights and passengers’ rights

Despite the differences in the sale and pricing, in terms of delayed passenger salaries, the cancellation and service of the flight, the Civil Aviation Airlines Passenger Regulations are required for both types of system and charter flights. Some of the rules of delay in charter flights are as follows:

• If your charter flight is delayed, your salary for reception, the ability to make calls, and in delays of more than 2 hours, compensation of 2 % ticket base rate (if not forced major) will remain. The responsibility for this damages is the responsibility of the airline, not the charter agency.
• In the event of an Airline charter flight, the passenger has the right to receive the entire ticket without a fine, and the airline is required to provide an alternative flight at the earliest opportunity. The terms of payment of financial damages and the provision of a similar free ticket (a percentage of tickets) are exactly the same as system flights and are determined by Airline depending on the time of console information.
• In -aircraft services and freight transport rules (permitted, overloaded, missing or cargo damage) on charter flights are also in accordance with the same regulations of systematic flights.
• All travelers, whether they have a system ticket or charter, must have the same services and behavior inside the cabin.

Comparison of passengers’ rights on domestic and foreign flights

In the table below you can see the rights of passengers on domestic and foreign flights.

Acquaintance with the Montreal Convention

The Montreal Convention is an international treaty that was approved in 2008 with the aim of integrating and updating the laws on the responsibility of airlines in international air transport. The convention provides a coherent framework for the protection of passenger rights, cargo and posts and includes airlines responsibility for physical injuries and deaths (up to US $ 4.9 without the need to prove a fault), and compensation for passenger delays (up to US $ 4.9).

The Convention also sets the airline responsibility for harm, lack, or delay in delivery and manual delivery up to approximately US $ 2.9 per passenger, which can be covered by more than a higher value and additional fee. Despite the importance of the Montreal Convention on the standardization of passenger rights internationally and further support, Iran has not yet joined the Convention and is under the provisions of the Warsaw Convention (approved).

Awareness of flight laws, a way to delay the rights and revocation of the flight

In this post we talked about the delay, revocation and console of the flight and examined in what way the passenger could receive a fine and in what cases no compensation will be given to the passenger. Knowing these rules will help you get your salaries in the event of common problems such as flight delays and other things such as cancellation. If there is another point about this issue that is not mentioned, be sure to share it with us and other readers so that others can benefit.

Frequently asked questions about passenger rights in delayed flight