The new capabilities of the CRM software were unveiled

At a ceremony attended by meeting company executives, the new CRM software features including the mobile app and the after -sales service ticket system were introduced.

According to the latest domestic news, a ceremony was held yesterday attended by executives and members of the media and media associates, and the company unveiled the new capabilities of its CRM software. The meeting company offers the capabilities of the “Mobile Application App” and the “after -sales service ticket management system” with the aim of improving customer support processes, increasing users’ accessibility and sales development. The company’s executives also described the process of developing these capabilities and their strategic importance.

Sahand Hashemi, Vice President of Operations, at the beginning of his talk, expressed the philosophy of the formation of this software. According to available statistics, 44 % of sellers call the customer only once after the initial negotiations; But 80 percent of successful sales need more than five follow -up. For this reason, businesses need a tool to make continuous follow -up in a simple and effective way, and the “meeting” came from this simple need.

According to Sahand Hashemi, according to the same need, the visit factory was designed as a system that, like a production line, conducts various stages of contact, negotiation and follow -up. The start of the meeting with simple capabilities was such as reminders and SMS panels, but the infrastructure was created to develop more advanced fits. He added:

We believe that we should not expect a miracle from a software and that we expect to be a continuous improvement. According to analysis, 80 percent of successful customers meet significantly annually, and approximately 20 to 30 percent of them can achieve a 300 percent increase in sales.

The Vice President of Operations also said that we are not just a sales tool and we will be with businesses on their path to their sustainable growth. The slogan of the visit is also based on the same principle, which is: “The clearest path of countries flourishing is the sustainable growth of small and medium -sized businesses.”

Following the ceremony, the Sales Manager of the meeting, Mr. Mohammad Javad Karimi, pointed to the need to develop after -sales service, quoting one of the leaders in the field of sales. He added that we always emphasized the sales capabilities in the meeting, but in interacting with customers, especially large companies, we came to the conclusion that we had a vacuum in after -sales service processes after sales. According to customer feedback, we found that the need for a tool to manage complaints, service requests and after -sales follow -up. For this reason, we developed the after -sales service ticket management system where support teams and services can manage their processes as well as the sales team.

Mohammad Javad Karimi said about the recent successful projects of the meeting company, such as Abbaspour Industrial Group, Sotoudeh Automotive Group, with more than 130 active users and Sabah dairy, have been using new meetings and have been able to provide better services to their customers and expand their organizational capabilities. He also said about the importance of the mobile app:

Visiting has always been a web software, but with the aim of expanding the mobile app for faster and easier access; Because markets such as the real estate industry, which are still traditional processes, need a mobile app. The Mobile Application app can help to develop market and attract more users.

At the end of the ceremony, Mehdi Vakili, as a meeting expert, described the technical features of the new capabilities of the meeting products and said that the mobile app was designed for the Android and iOS operating system and managing clues, registering sales activities and supporting team communications. The main design and development goals of this app include quick and easier access and easier user experience.

Mehdi Vakili, explaining the after -sales service ticketing management system, also said that customers in the system can submit and track their service requests online and will no longer need to call or multiple emails. With this process, the speed of accountability and customer satisfaction improve significantly.

The meeting expert added that these developments are in line with the main purpose of the visit, namely, continuous improvement of customer experience and easier sales and support processes, and in the future we have many plans to develop software facilities. Iman Behboodi, the product manager of the meeting, also said the meeting intended to be the first Iranian CRM based on artificial intelligence and we want to get new monetization models in the coming years and not merely to provide CRM services.