The new artificial intelligence of the wall bargains for you: the introduction of “Sales Assistant”

Powered by artificial intelligence (AI), this tool is designed to solve one of salespeople’s biggest challenges: managing high volumes of repetitive messages, time-consuming coordination and even initial negotiations with customers. Devar’s smart assistant makes the sales experience faster, simpler and more efficient than ever by automating the answering and negotiation processes.

Selling a product online is often accompanied by dozens of similar messages: “What’s the final price?”, “Is there a discount?” or questions whose answers are available in the ad description. This process is extremely time-consuming and draining for sellers, especially those with a high volume of customers. By understanding and assessing the needs of this concern of advertising users, Divar has introduced “Sales Assistant” as a technological solution so that sellers can focus their time on interacting with real customers.

Instead of a salesperson, this intelligent assistant takes over the task of answering buyers’ text messages and voice calls full-time and manages key sales processes.

What features does “Sales Assistant” have?

• 24-hour automatic response: The smart assistant answers customers’ frequently asked questions around the clock so that no sales opportunity is missed.
• Voice and text response: Responding to customers is done in the form of voice calls and text chat.
• Basic Smart Bargaining: This unique feature is designed with the understanding of transaction culture in Iran. The smart assistant manages the initial price negotiations based on the range set by the seller and only informs him of the final and serious offers.
• Sales arrangements: Setting up the visit time, answering questions about product details and following up with potential customers are done automatically.
• Ad management through chat: Sellers can easily edit their ad information such as price, title or description by sending a message in the chat.
• Smart reporting: This assistant provides daily reports of ad performance and interactions to the seller and offers suggestions to improve ad performance.
• Preliminary questions from the seller: Based on the seller’s registered information, the assistant asks questions that are important to buyers and are likely to be asked. This helps to provide the details of the ad in full to the customers and nothing is missed.
• Searching for information on the Internet: The assistant can find general questions about the product, such as the acceleration of the car or compare the advertised phone with other models from the Internet, and give more detailed information to buyers. The tool offers a set of smart tasks to facilitate the sales process:

A step towards the smart future of online transactions in Iran

At the same time as leading global platforms such as Amazon and Facebook that use artificial intelligence to optimize the user experience, Divar also tries to combine global innovations with understanding the needs and local culture of Iranian users by introducing “Sales Assistant”. This product is not just a new tool, but a part of the wall’s bigger vision to become a smart trading platform where technology serves to facilitate the daily life of users and will bring about bigger changes in the wall in the near future.

Access and activation of the sales assistant

To make users more familiar with the capabilities of the sales assistant, a free activation quota has been provided for each national code so that sellers can test this tool without paying a fee and see its effect in simplifying their sales. Also, users can activate the sales assistant for their other ads at a cost of 69 thousand tomans for the recruitment category and 49 thousand tomans for other categories and leave sales management to artificial intelligence.

To activate the sales assistant, when registering the ad, select the option “Activate the sales assistant” and specify one of the modes “Chat with the sales assistant” or “Chat and phone call with the sales assistant”.