The results of a new study at the University of Arizona show that the honest declaration of using artificial intelligence in the workplace, unlike expecting, can reduce others’ trust in you. The study, which has been conducted in the form of more than 6,000 experiments, shows that people who acknowledge artificial intelligence tools to perform tasks such as writing emails, reporting or designing advertising campaigns, appear to be less reliable to others, even if their audiences are familiar with technology.
These findings represent a paradox; Transparency and honesty that usually lead to confidence have a reversal of artificial intelligence. Researchers say part of this mistrust is because humans are still expected to do things like writing, analysis and innovation. If a person highlights the role of artificial intelligence in his or her work process, his or her work may be less authentic or legitimate.
However, researchers warn that secrecy is not a good solution either. Experiments found that if the use of artificial intelligence is disclosed by others in the future, reducing trust would be far more severe. As a result, honesty, although it may reduce confidence, is still a better option than secrecy.
With the expansion of artificial intelligence tools in professional environments, from education and health to the economy and the media, this “transparency” can become a serious challenge for many people. The authors of the article suggest that in order to reduce the negative effects, organizational culture should go to a point where the use of artificial intelligence is legitimate and accepted, not a secret or suspicious thing.
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